Last updated: February 10, 2026
At QR Node, we strive to provide excellent service and customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for our subscription services.
2.1 First-Time Subscribers: If you are subscribing to a paid plan for the first time, you are eligible for a full refund within 14 days of your initial purchase.
2.2 Conditions: To qualify for the 14-day money-back guarantee:
2.3 No Questions Asked: We'll process your refund without requiring a detailed explanation, though feedback is appreciated to help us improve.
3.1 Automatic Renewals: All paid subscriptions renew automatically unless canceled before the renewal date.
3.2 Refund Window: If your subscription renewed automatically and you did not intend to renew, you may request a refund within 7 days of the renewal charge.
3.3 Limited Use: Renewal refunds are granted at our discretion and typically require that you:
4.1 Initial Purchase: Annual subscriptions are eligible for the 14-day money-back guarantee described in Section 2.
4.2 Pro-Rated Refunds: After the 14-day period, refunds for annual subscriptions are not typically provided. However, we may offer pro-rated refunds on a case-by-case basis for:
Refunds will not be issued in the following situations:
6.1 Service Downtime: If we experience significant service outages or disruptions:
6.2 Feature Issues: If a specific feature is unavailable or malfunctioning, we will work to resolve the issue. Refunds for feature-specific problems are evaluated case-by-case.
To request a refund, follow these steps:
We aim to respond to all refund requests within 2 business days.
8.1 Approval: Once approved, refunds are processed within 3-5 business days.
8.2 Payment Method: Refunds are issued to the original payment method used for the purchase.
8.3 Bank Processing: Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear in your account.
9.1 Immediate Termination: Upon processing a refund, your paid subscription is terminated immediately, and you lose access to premium features.
9.2 Data Retention: Your QR codes and data are retained for 30 days after refund processing, during which you may resubscribe to regain access.
9.3 Dynamic QR Codes: Dynamic QR codes created under a paid plan will stop redirecting after refund processing unless you resubscribe.
9.4 Data Export: Before requesting a refund, we recommend exporting any data you wish to keep. Contact support for assistance with data export.
We reserve the right to deny refund requests that we determine to be fraudulent or abusive. Patterns of repeated subscription and refund requests may result in:
Please contact us before initiating a chargeback. Chargebacks cost us significant fees and administrative time. We're committed to resolving any billing issues fairly and promptly.
If you initiate a chargeback instead of contacting us:
12.1 Canceling Your Subscription: You can cancel your subscription at any time through your account settings. Cancellation prevents future charges but does not trigger a refund for the current billing period.
12.2 Continued Access: When you cancel, you retain access to paid features until the end of your current billing period.
12.3 Requesting a Refund: If you want a refund (and qualify under this policy), you must separately request it as described in Section 7.
Downgrading from a higher-tier plan to a lower-tier plan does not result in a refund or credit for the difference. The downgrade takes effect at the end of your current billing period.
All prices are listed in USD. Refunds are issued in the same currency as the original payment. Exchange rate fluctuations between purchase and refund are not our responsibility.
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via email or through the Service.
For questions about this Refund Policy or to request a refund, contact us at:
Email: support@qrnode.net
Subject: Refund Request