Shortlink Not Redirecting
What to do when your shortlink returns an error or does not redirect to the right destination.
Step 1 — Check the destination URL
Open your shortlink in the dashboard and verify the destination URL is complete and correct. Common issues include a missing 'https://' prefix, typos, or the destination page itself returning a 404.
Step 2 — Check the shortlink's status
- Ensure the shortlink is marked 'Active'. Paused or expired shortlinks show a 'Link expired' page.
- If you set an expiry date, check whether it has passed.
- On the Free plan, shortlinks attached to dynamic QR codes expire after 14 days.
Step 3 — Check your account status
Shortlinks stop redirecting if your account is suspended or your subscription has lapsed. Check your account status in Settings → Plan & Billing.
Step 4 — Test in a private browser
Sometimes browser extensions or cached redirects cause unexpected behavior. Test the shortlink in an incognito/private window and on a different device.